Policy:

Shop MCA Denver is not responsible for lost or stolen packages. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery, i.e. workplace or grandparent's place.

Delivery:

Expect standard 3-7 business days for US shipments. Shipments may be delayed due to COVID-19 and/or weather. 

Do you ship internationally?

Yes! Please expect standard 10-15 business days. Shipments may be delayed due to COVID-19 and/or weather. 

Can I pick-up my purchased items in-store?

You sure can! Select 'Pick-Up' at checkout. An email will be sent once the order is ready. With closures during our quarterly exhibition installations, expect an email from us giving you a window of time to schedule your pickup!

We will hold your pick-up orders at the museum for up to 6 months. 

If you change your mind or can no longer pick up, reach out to us at shop@mcadenver.org. We can send a separate invoice for shipping! 

What’s your return policy?

We will gladly accept returns/exchanges on any items that are in their original, unused, and/or unworn condition along with all packaging.

Please email shop@mcadenver.org within 30 days of receiving your order and we will issue a refund. 

What's your price adjustment policy?

To receive a price adjustment for full-priced items that went on sale within 7 days, please contact shop@mcadenver.org

To obtain a price adjustment on an in-store purchase, simply take your receipt back to the store within the 7-day window.